Frequently Asked Questions – KnitDressMisook.com
Order Questions
How do I check my order status?
Log in to your account or use our order lookup tool with your confirmation number and email.
Can I modify my order after placing it?
Contact us immediately. We process orders quickly and cannot guarantee changes.
Shipping Information
What are your shipping options?
We offer standard (5-7 days), expedited (3-5 days), and express (2-3 days) shipping within the U.S.
Do you ship internationally?
Yes, we ship to select countries with delivery times varying by destination.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days for unworn items with tags. See our full return policy for details.
How do international returns work?
International customers are responsible for return shipping. Refunds exclude original shipping and duties.
Product Care
How should I care for my knitwear?
We recommend:
- Hand wash in cold water
- Lay flat to dry
- Store folded, not hung
- Use fabric shaver for pilling
Sizing Help
Where can I find size charts?
Each product page includes detailed measurements. Our customer service can provide additional guidance.
Payment Options
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for your convenience.
Account Management
How do I reset my password?
Click “Forgot Password” on the login page and follow the emailed instructions.
Quality Guarantee
What if I receive a damaged item?
Contact us within 7 days with photos. We’ll arrange a replacement or refund.
For additional questions not covered here, please visit KnitDressMisook.com/contact to reach our customer service team. We’re happy to assist you with any concerns about our products or services.